General Conditions

Purchases from our website are eligible for a refund or exchange for a maximum period of 14days from the purchase date, (Date at which the order was delivered to you) providing that they are not on the list of non-returnable items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened.

Several types of goods are exempt from being returned. Perishable goods such as food (including treats and bones) cannot be returned. We also do not accept products that are intimate or sanitary (ear cleaning solution, wipes,…), and chew toys of all kinds.

Additional non-returnable items:

  • Downloadable software products
  • Wipes
  • Chew toys
  • Ear cleaning solutions
  • Eye cleaning solutions
  • Food and treats

Additional Criteria

  • To complete your return, we require a receipt or proof of purchase.
  • The request must be placed no more than 14 days from purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method(s) of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next. contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged upon delivery.


Always contact us before attempting to return an item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on multiple factors , the time it may take for your exchanged product to reach you may vary.